Careers at YOODESK (A brand of Ergonomics Office Solutions Pvt. Ltd.)

About Us

Ergonomics Office Solutions Pvt. Ltd., based in Nagpur, is the parent company behind YOODESK – a fast-growing e-commerce brand specializing in economic, ergonomic home office furniture. We believe that comfortable, affordable workspaces shouldn’t be a luxury. From height-adjustable desks to space-saving study tables, YOODESK helps thousands of customers across India build healthier work-from-home setups. We are a young, disciplined, and customer-obsessed team looking for driven individuals to grow with us.

Location: Pratap Nagar, Nagpur (In-office role)
Working Days: Monday to Saturday
Timings: 9:00 AM – 6:00 PM


1. Fulfillment & Customer Experience Executive

Role Summary

You will be the bridge between YOODESK and our customers. Your mission: ensure every order reaches the buyer on time, in perfect condition, and with a smile (virtually). You will coordinate with courier partners like DTDC, track shipments, resolve delivery exceptions, and proactively turn customers into brand loyalists who leave positive feedback.

Key Responsibilities

  • Process, pack, and dispatch orders accurately within committed timelines.

  • Manage daily coordination with logistics partners (DTDC, Delhivery, etc.) for pickups, weight discrepancies, and RTO (Return to Origin) reduction.

  • Monitor real-time shipment tracking and proactively update customers on delays.

  • Handle post-delivery calls/messages to ensure satisfaction and request ratings/reviews.

  • Resolve customer complaints regarding damaged, lost, or delayed shipments within 4 hours.

  • Maintain a daily log of delivery exceptions and feedback trends.

Who You Are

  • Prior experience in e-commerce fulfillment or customer support is a plus.

  • Highly organized, solution-oriented, and comfortable with Excel/Google Sheets.

  • Good English & Hindi communication (written and verbal).

KRAs (6-month targets)



KRA Target
Order processing accuracy 100% error-free
On-time dispatch rate ≥98% within 24 hours
Positive feedback rate (4+ stars) ≥85% of surveyed orders
RTO rate Reduce to ≤5% of total shipments
Customer complaint resolution time ≤4 business hours

2. Digital Marketing Executive (Instagram, YouTube, LinkedIn, SEO)

Role Summary

You will own YOODESK’s digital voice. From creating scroll-stopping Reels to ranking our blogs on Google, you will drive brand awareness, engagement, and organic sales. You understand that Instagram builds community, YouTube builds trust, LinkedIn builds credibility, and SEO builds long-term traffic.

Key Responsibilities

  • Plan, shoot, and edit short-form video content (Reels/Shorts) for Instagram & YouTube.

  • Write and schedule posts for Instagram, LinkedIn, and YouTube community tabs.

  • Optimize product pages and blogs for SEO (keywords, meta tags, internal linking).

  • Track and report weekly metrics: reach, engagement, follower growth, and site traffic from organic channels.

  • Collaborate with the operations team to highlight customer reviews, unboxing videos, and BTS content.

  • Run basic organic growth tactics (hashtag research, collaborations, engagement pods).

Who You Are

  • 1-3 years of hands-on experience in social media marketing and basic SEO.

  • Proficient in Canva, CapCut or Premiere Pro, and Google Analytics / Search Console.

  • Self-starter who can manage multiple platforms without daily handholding.

KRAs (6-month targets)



KRA Target
Instagram follower growth +20% net increase
Instagram engagement rate ≥5% per post
YouTube average view duration ≥40% for videos >2 min
LinkedIn follower growth +15% net increase
Organic blog traffic +30% increase via SEO
Top 3 ranking keywords 3 non-branded terms on page 1 of Google

3. Operations Associate (E-commerce) – Freshers eligible

Role Summary

This is the nerve center of YOODESK. You will be trained end-to-end on running an e-commerce operation – from inventory sync and catalog updates to order routing and customer persuasion. Ideal for disciplined freshers who are sincere, speak well, and can convince customers to complete purchases or accept deliveries.

Key Responsibilities

  • Execute daily operational checklist: sync orders, update stock levels, generate invoices, and raise pickup requests.

  • Call customers whose orders are pending payment or likely to be returned – persuade them to complete the transaction.

  • Coordinate with warehouse team to ensure inventory counts match the website.

  • Process return requests, refunds, and exchange QC within 12 hours.

  • Flag any technical glitches (wrong pricing, out-of-stock product live) immediately.

  • Maintain daily reports in Google Sheets with 100% accuracy.

Who You Are

  • Freshers welcome; any graduate with strong communication skills.

  • Excellent convincing power and a disciplined approach to work.

  • Sincere, punctual, and comfortable with basic computers (Excel, email, WhatsApp Business).

  • Willing to learn and follow SOPs strictly.

KRAs (6-month targets)



KRA Target
Daily ops checklist completion 100% (zero missed tasks)
Order success rate (payment + delivery) ≥90% after customer follow-up
Inventory accuracy 99.5% (zero overselling)
Return/refund processing TAT ≤12 hours from trigger
Training completion Score ≥90% in internal process test

What We Offer (For All Roles)

  • Health Insurance – Coverage for you (and family in select plans)

  • Sundays off + national holidays

  • Free coffee, tea, and snacks at the office

  • Fully equipped workspace at Pratap Nagar

  • Growth path – first preference for internal promotions as we scale

  • Friendly, no-politics culture with a focus on discipline and delivery

How to Apply

Send your resume to [hr@yoodesk.store] with the subject line:
Application for [Role Name] – YOODESK
You can reach out to us via whatsapp - 91-9552187400

📍 Office Location: Pratap Nagar, Nagpur (Google Maps link available on request)