Privacy policy

At Yoodesk, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or engage with our services.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

1.1 Personal Information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment details (securely processed by third-party providers)

  • Account credentials (if applicable)

  • Communication preferences

  • Order history and transaction details

  • Customer service interactions and inquiries

  • Feedback, product reviews, and survey responses

1.2 Non-Personal Information:

  • Browser type, version, and settings

  • IP address and approximate geographical location

  • Device information (operating system, device model, and unique identifiers)

  • Website activity data (via cookies, web beacons, and analytics tools)

  • Purchase behavior, preferences, and product interests

  • Referring URLs and exit pages

  • Time spent on the website and navigation patterns

2. How We Collect Information

We collect information through the following methods:

  • Direct interactions: When you create an account, place an order, subscribe to our newsletter, or contact customer support.

  • Automated technologies: Through cookies, tracking pixels, log files, and analytics tools that collect behavioral and device-related data.

  • Third-party sources: Information received from social media platforms, advertising networks, business partners, and payment processors.

  • Customer support and communication channels: When you engage with us via email, live chat, phone calls, or feedback forms.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders, including payments, invoicing, and deliveries.

  • To provide customer support, troubleshoot issues, and respond to inquiries.

  • To send transactional communications, such as order confirmations, shipping updates, and service notifications.

  • To personalize your experience, recommend products, and tailor marketing messages based on browsing history.

  • To improve website functionality and user experience by analyzing website traffic and customer interactions.

  • To conduct market research, product development, and service enhancements.

  • To prevent fraudulent activities, unauthorized transactions, and enhance security measures.

  • To comply with legal obligations, including tax regulations and data protection laws.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

  • Trusted service providers who assist with order processing, payment transactions, shipping, website hosting, analytics, and marketing.

  • Legal and regulatory authorities when required by law, in response to legal requests, or to prevent fraud.

  • Business affiliates and partners for operational collaborations, promotions, or referral programs.

  • Advertising and analytics platforms to improve marketing campaigns, measure performance, and provide relevant advertisements.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and improve website functionality. These include:

  • Essential cookies for authentication, security, and website navigation.

  • Performance cookies that help analyze website traffic and optimize content.

  • Marketing cookies used for targeted advertising based on browsing behavior.

  • Third-party cookies placed by external platforms (e.g., Google Analytics, Facebook Ads) to track engagement and ad effectiveness.

You can manage cookie preferences through your browser settings or opt out of tracking where applicable.

6. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Encryption protocols for secure data transmission.

  • PCI-compliant payment processing to ensure secure financial transactions.

  • Access controls and authentication mechanisms to restrict unauthorized data access.

  • Regular security assessments to identify and mitigate potential threats.

While we take every precaution to protect your information, no online platform is completely secure. We encourage users to take personal security measures, such as using strong passwords and avoiding suspicious emails.

7. Your Rights

You have the following rights regarding your personal information:

  • Access your personal data and request a copy of the information we hold about you.

  • Update or correct inaccuracies in your personal details.

  • Request deletion of your data, subject to legal and operational requirements.

  • Withdraw consent for marketing communications at any time.

  • Restrict or object to data processing, where applicable under data protection laws.

  • Request data portability, allowing you to transfer your information to another service provider.

To exercise these rights, contact us at accounts@yoodesk.store 

8. Data Retention

We retain personal data only as long as necessary for:

  • Order processing and service fulfillment to maintain transaction records.

  • Legal compliance to meet tax, accounting, and regulatory requirements.

  • Customer service enhancements for improving support and personalized experiences.

Once data is no longer needed, we securely delete or anonymize it.

9. Third-Party Links and External Services

Our website may contain links to third-party websites or services. These external sites have their own privacy policies, and we are not responsible for their content or data handling practices. We encourage users to review their policies before providing personal information.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store personal data from minors. If we discover that a child’s data has been collected without parental consent, we will take immediate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements. Updates will be posted on this page with the revised effective date. We encourage you to review this policy regularly.

12. Contact Information

For privacy-related inquiries, data access requests, or concerns, contact us at:

  • Email: hello@yoodesk.store 

  • Mailing Address: 1101, 1D, First City, Mihan, Nagpur - 441108, MH

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.